Frequently Asked Questions

Have a question about how H&R Fabrics does business? Want to know more about our services?
Here are the answers to our most frequently asked questions.

Basic Business Operations FAQ

What are your hours of operation?

We are open Monday through Friday from 7:00 - 4:00 and on Saturday from 9:00 - 2:00.

What are your holiday hours?

We are closed New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, the Friday and Saturday after Thanksgiving, 1/2 day on Christmas Eve, and Christmas Day.

What forms of payment do you accept?

We take Visa, Mastercard, Discover, cash, and personal checks (with proper ID).

Can I bring my dog into your store?

We love and welcome our four-legged friends, as long as they are leashed. As a special treat, Harold keeps a canister of dog biscuits at his desk.

Do you keep a record of my purchases?

At this time, we are unable to keep a record of previous purchases.

Returns FAQ

Can I return cut yardage?

All cut yardage sales are final. We do not accept returns.

Can I return upholstery tools?

All upholstery tool sales are final. We do not accept returns.

Can I return polyfoam?

All cut polyfoam sales are final. We do not accept returns.

Full sheets and rolls that are still unopened, wrapped in their original packaging, and with the original sales receipt, can be returned.

Can I return paint and glue?

All unopened cans of paint and glue, with the original sales receipt, can be returned.

Custom mixed paint colors are not returnable.

Can I return other items?

We will accept returns on any packaged item that is still in it's original packaging, accompanied by the sales receipt.

Samples & Cuttings FAQ

Can I get samples of fabrics?

We are happy to provide most samples of fabric free of charge. Since all cut yardage sales are final, we encourage you to take samples of fabrics before making your final purchase.

What is your minimum cut?

We cut in 1/4 and 1/3 yard increments, so our minimum cut is 1/4 yard. If you give us your yardage requirement in inches, we will round it up to the nearest 1/4 yard.

Can you estimate the yardage requirements for my project?

We are happy to help you estimate how many yards you need for your project based upon the information you share with us, but we always prefer to defer to your fabricator who is ultimately responsible for the yardage you will need.

While we are glad to assist you in any way we can, we are not your fabricator and we do not control that part of the process. We expect our customers to decide how much yardage they need for their projects.

Do you custom cut polyfoam?

We are able to cut polyfoam to to your measurements or templates. We cut polyfoam while you wait, so we ask that you be at the store at least 30 minutes before our closing time.

We have several density and firmness options in stock to chose from based upon your project requirements.

Do you have any other densities of polyfoam available?

We have samples of other densities of polyfoam that we can special order based upon your project requirements. Polyfoam special orders must be prepaid, require a 5 day lead time, and are not refundable.

Special Orders FAQ

What is a special order item?

A special order item is any product that is not part of our regular stock.

How do I pay for special order items?

All special orders require a 50% non-refundable deposit at the time your order is placed and the balance when your order arrives. Special orders are not refundable or returnable.

Can I have special order items shipped directly to me?

Depending on the policy of our vendors, some special order items can be shipped directly to your home or workroom.

Do I have to pay the shipping charges for special order fabric?

Shipping charges apply to special orders less than 20 yards. Orders of 20 yards or more arrive freight paid

How long will it take to get my special order item?

Most special orders arrive 10 - 14 days after your order is placed. If our vendor is out of stock, we will contact you with status updates for your order.

Delivery Service FAQ

Do you offer a delivery service?

Yes, we have a Monday through Friday daily delivery service operating within the greater Phoenix metro area.

How do I qualify for your delivery service?

You must be a wholesale customer and registered with us. All orders need to be received by 9:00 am the day of delivery in order to be scheduled for same day delivery.

Is there a charge for delivery?

Delivery is free for orders over $75. Orders less than $75 will incur a $15 delivery charge.

What if I miss your 9:00 am delivery cut-off time?

Orders received between 9:00 am and noon can still be delivered that same day, but will incur a $30 delivery charge. Orders received after noon will be delivered the next business day.

What if I live outside your delivery area?

We can send your order via UPS, and regular UPS charges will apply.

Still Have A Question?

We’re happy to answer your questions. Call us at (602) 269-6131 or use our contact form.