Here are the answers to our most frequently asked questions.
Basic Business Operations FAQ
We are open Monday through Friday from 7:00 - 4:00 and on Saturday from 9:00 - 2:00.
Yes! We are considered an essential service, so we are able to remain open under the current Stay At Home order. Visit our COVID-19 page to learn about the changes to our in-store shopping, local delivery service, and our new curbside pickup service designed to keep everyone safe and healthy during the pandemic.
We are closed New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, the Friday and Saturday after Thanksgiving, 1/2 day on Christmas Eve, and Christmas Day.
We take Visa, Mastercard, Discover, cash, and personal checks (with proper ID).
We love and welcome our four-legged friends, as long as they are leashed. As a special treat, Harold keeps a canister of dog biscuits at his desk.
At this time, we are unable to keep a record of previous purchases.
All cut yardage sales are final. We do not accept returns.
All upholstery tool sales are final. We do not accept returns.
All cut polyfoam sales are final. We do not accept returns.
Full sheets and rolls that are still unopened, wrapped in their original packaging, and with the original sales receipt, can be returned.
All unopened cans of paint and glue, with the original sales receipt, can be returned.
Custom mixed paint colors are not returnable.
We will accept returns on any packaged item that is still in it's original packaging, accompanied by the sales receipt.
Samples & Cuttings FAQ
We are happy to provide most samples of fabric free of charge. Since all cut yardage sales are final, we encourage you to take samples of fabrics before making your final purchase.
We cut in 1/4 and 1/3 yard increments, so our minimum cut is 1/4 yard. If you give us your yardage requirement in inches, we will round it up to the nearest 1/4 yard.
We are happy to help you estimate how many yards you need for your project based upon the information you share with us, but we always prefer to defer to your fabricator who is ultimately responsible for the yardage you will need.
While we are glad to assist you in any way we can, we are not your fabricator and we do not control that part of the process. We expect our customers to decide how much yardage they need for their projects.
We are able to cut polyfoam to to your measurements or templates. We cut polyfoam while you wait, so we ask that you be at the store at least 30 minutes before our closing time.
We have several density and firmness options in stock to chose from based upon your project requirements.
We have samples of other densities of polyfoam that we can special order based upon your project requirements. Polyfoam special orders must be prepaid, require a 5 day lead time, and are not refundable.
Special Orders FAQ
A special order item is any product that is not part of our regular stock.
All special orders require a 50% non-refundable deposit at the time your order is placed and the balance when your order arrives. Special orders are not refundable or returnable.
Depending on the policy of our vendors, some special order items can be shipped directly to your home or workroom.
Any special order fabric under 5 yards will incur a shipping charge. Orders that exceed 5 yards arrive freight paid.
Most special orders arrive 10 - 14 days after your order is placed. If our vendor is out of stock, we will contact you with status updates for your order.
Delivery Service FAQ
Yes, we have a Monday through Friday daily delivery service operating within the greater Phoenix metro area.
You must be a wholesale customer and registered with us. All orders need to be received by 9:00 am the day of delivery in order to be scheduled for same day delivery.
Delivery is free for orders over $75. Orders less than $75 will incur a $15 delivery charge.
Orders received between 9:00 am and noon can still be delivered that same day, but will incur a $30 delivery charge. Orders received after noon will be delivered the next business day.
We can send your order via UPS, and regular UPS charges will apply.
Still Have A Question?
We’re happy to answer your questions. Call us at (602) 269-6131 or use our contact form.